TLDR:
- Messagepoint named a 2024 SPARK Matrix™ Customer Communication Management (CCM) Technology Leader by Quadrant Knowledge Solutions.
- Recognized for the fourth consecutive year for their AI-powered content intelligence and customer experience management.
Messagepoint has been recognized as an overall technology leader in the 2024 SPARK Matrix™ for Customer Communication Management by Quadrant Knowledge Solutions for the fourth consecutive year. The report highlights Messagepoint’s innovative use of AI-powered content intelligence through their MARCIE engine, setting a new standard in the CCM space. This technology allows organizations to streamline content management, migration, and optimization processes efficiently.
The report also acknowledges Messagepoint’s focus on business user empowerment, with plans to expand connections for traditional CCM and delivery systems, develop headless APIs for digital use cases, and continue investment in MARCIE. Solutions powered by MARCIE include Messagepoint Connected, Rationalizer, and Healthcare Touchpoint Exchange, offering interactive communications, content migration and analysis, and healthcare document management, respectively.
Steve Biancaniello, CEO of Messagepoint, expresses gratitude for the recognition as a technology leader and emphasizes the company’s commitment to developing technologies that address customer communication and content management challenges. The focus on customer needs remains central to Messagepoint’s mission, driving ongoing innovative advancements in the CCM space.
Overall, Quadrant Knowledge Solutions’ recognition of Messagepoint as a Technology Leader in the CCM 2024 report underscores the company’s dedication to introducing game-changing advancements and delivering exceptional, personalized customer communications across various platforms and channels.
