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February 28, 2024
1 min read

Seton Hall boosts support with AI chat technology.


TLDR:

  • Seton Hall University has added an AI-powered chatbot, Pirate Bot, to its technology support services.
  • The chatbot can provide answers to commonly asked technology questions and connects users to live IT agents when needed.

Seton Hall University’s Department of Information Technology has introduced an AI-powered chatbot called Pirate Bot to enhance its technology support services. The chatbot has been trained to answer questions related to technology resources and services offered at the university, such as software installation, Canvas assignments, and access to Adobe Creative Cloud. Pirate Bot operates around the clock and aims to streamline user experiences by providing timely and tailored support. Users can interact with the chatbot via a widget on technology webpages. While still in its learning phase, Pirate Bot is continuously improving its capabilities through user interaction. In cases where the chatbot cannot provide an answer, it directs users to alternative support methods such as live chat, phone and email support, and support ticket submission. Director of PC Support Services, John Fernandes, highlights that Pirate Bot will enhance IT support services, ultimately improving user experience within the Seton Hall community.


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